Should you receive a product that appears to have been damaged in transit you can:
Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then either:
provide you with replacement product if available;
provide you with an alternate product of your choice from our range to the total value of the damaged product; or
provide you with a full refund.
If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
provide you with replacement product if available;
provide you with an alternate product of your choice from our range to the total value of the damaged product; or
provide you with a refund to the value of the damaged product.
Should you receive a product that is different to the one you ordered, we will either:
pay for the return of the product and provide you with the correct product if available;
refund the difference in value if the received product is of lower value than the ordered product; or
pay for the return of the product and provide you with a full refund.
Should you receive product that is faulty we will either:
pay for the return of the faulty product and provide you with replacement product if available;
pay for the return of the faulty product and provide you with alternate product of your choice from our range to the total value of the faulty product; or
pay for the return of the faulty product and provide you with a full refund.