Shipping & return policies
Shipping
Shipping times.
We use Australia Post to deliver wine within Australia. We will despatch your wine within 2 working days of receiving your order. If we cannot despatch your wine within this timeframe we will contact you to:
- advise when we will ship your wine,
- to make arrangements to ship an alternative wine; or
- to refund your money
Shipping network.
Australia Post does not deliver to some rural street addresses, for example 919 Wines does not have Australia Post street delivery.
Please ensure your shipping address is serviced by Australia Post. If you cannot receive Australia post deliveries, please advise us of your courier when you order our wine so we can make alternative arrangements.
Proof of age and Authority to Leave
Under South Australian law we are obliged to ensure that wine is not delivered to minors and we cannot leave wine unattended without your express permission. if no-one is home your wine will be returned to the nearest post office and a card will be left. You may request AUTHORITY TO LEAVE if no-one is home. Please indicate a safe place for your delivery (eg in the carport, in the side gate or at the front door). Please also note any special instructions such as gate entry numbers, restricted receiver hours or "Beware of the dog".
You may be asked to provide proof of age on delivery, such as a driver's licence or Proof of Age card.
Tracking
When we have despatched your wine we will advise you of your consignment number so you can track the progress of your order online.
Thank you for your order, and enjoy your wine!
Returns and refunds
Should you receive a product that appears to have been damaged in transit you can:
Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then either:
- provide you with replacement product if available;
- provide you with an alternate product of your choice from our range to the total value of the damaged product; or
- provide you with a full refund.
If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
- provide you with replacement product if available;
- provide you with an alternate product of your choice from our range to the total value of the damaged product; or
- provide you with a refund to the value of the damaged product.
Should you receive a product that is different to the one you ordered, we will either:
- pay for the return of the product and provide you with the correct product if available;
- refund the difference in value if the received product is of lower value than the ordered product; or
- pay for the return of the product and provide you with a full refund.
Should you receive product that is faulty we will either:
- pay for the return of the faulty product and provide you with replacement product if available;
- pay for the return of the faulty product and provide you with alternate product of your choice from our range to the total value of the faulty product; or
- pay for the return of the faulty product and provide you with a full refund.